Metropolitan Family Services Website Privacy Policy

Metropolitan Family Services has created this website privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

Our website’s registration form requires users to provide contact information such as their name and email address. We use contact information from the registration form to send the user our electronic newsletter and other information about Metropolitan Family Services. This information is also used to contact the website visitor when necessary. Users may opt-out of receiving future communications; see the choice/opt-out section below.

We will not give or sell your email address. The only exception to this is if another non-profit organization assumes responsibility and takes control over our donor list. In that case, you will be given two weeks notice before the transfer to opt out.

This site contains links to other sites. www.metrofamily.org, and Metropolitan Family Services, are not responsible for the privacy practices or the content of such websites.

Our website also collects information from donors who financially support our programs (such as their name, address, phone number and email address). Contact information from event and donation forms is used to send acknowledgements, donation receipt letters, and information about Metropolitan Family Services to our donors. The donor’s contact information is also used to contact with them when necessary. Users may opt out of receiving future communications; see the choice/opt-out section below. Credit card information collected is only used to charge the user’s donations.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our shopping cart is run on a secure server. If you are uncomfortable with supplying your credit card information through the website, email giving@metrofamily.org, or please call 312-986-4000 and ask for the Gift Processing Department and we can process manually.

Choice/Opt-Out

This website gives users the following options for removing their information from our database so as not to receive future communications.

MAIL:

• Metropolitan Family Services
  Gift Processing Department
  101 North Wacker Drive, 17th Floor
  Chicago, IL 60606

CALL: 312-986-4000 and ask for the Gift Processing Department

Email: giving@metrofamily.org

Our Commitment to Our Donors

We will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all information received, both online and offline, on any Platform, as well as any electronic, text messaging, written, or oral communications. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our donors’ information will only be used for purposes necessary to process the donation.

Refund Policy

We greatly appreciate your donation! We will gladly process changes and refunds for any errors or omissions. Please note that donations (including ticket purchases and sponsorships) for Special Events whose dates have passed are non-refundable. In the case of Special Events, we request at least a two business day advance notice prior to the Event for a refund request.

Any questions, comments, special circumstances, refund requests, or changes to your donation can be directed to email giving@metrofamily.org

Mobile Terms and Conditions

MFS ALERTS
MFS Alerts. Text 20946 to opt in. Message frequency may vary. Message and data rates may apply.

By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

By signing up, you are confirming you are over the age of 13.

STOP Information
Text STOP to 20946 to stop receiving MFS Alerts messages from Metropolitan Family Services (you will receive a confirmation text).

HELP Information
For additional information, text HELP to 20946 or contact CALL: 312-986-4000 and ask for the Gift Processing Department or email:

Supported carriers are:

AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

Change/Modify

This website gives users the following options for changing and modifying information previously provided.

CLICK: Click “manage my preferences” from any e-communications you receive from Metropolitan Family Services, or

MAIL:

• Metropolitan Family Services
  Gift Processing Department
  101 North Wacker Drive, 17th Floor
  Chicago, IL 60606

CALL: 312-986-4000 and ask for the Gift Processing Department.

Email:

Anti-Spam Policy

We do not send emails to people that do not have a relationship with our organization. This relationship can start in the following ways.

The person:

• Opted in to one of our email lists at an event. Center, website, blog, other posting or one of our partner sites.
• Made a donation to one of our events or programs.
• Purchased a ticket or provided a sponsorship for one of our events.
• Entered a raffle, drawing or contest either online or in-person at a live event.

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact:

Metropolitan Family Services
Gift Processing Department
101 North Wacker Drive, 17th Floor
Chicago, IL 60606

Phone: 312-986-4000 and ask for the Gift Processing Department

Email: giving@metrofamily.org